SHIPPING & RETURNS

Shipping & Returns

Thanks for shopping at Alexa’sWaistSnatchySnatch. If you are not entirely satisfied with your purchase, we are here to help.

SHIPPING & RETURNS

Thanks for shopping at Alexa’sWaistSnatchySnatch. If you are not entirely satisfied with your purchase, we are here to help.

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RETURN POLICY AND INFORMATION

You have 14 calendar days to return an item from the date you received it and will then receive store credit as refund. Please note that we do not do cash refunds and that we do not accept accessories to be returned. To be eligible for a return, your item must be in its original form (not worn, altered, washed), have all original tags/labels attached and must be in the original packaging. Please note, any return item received by us outside of the 14 day return policy or in a damaged, worn or unsuitable condition will not be accepted. We won't be able to give you store credit and we will have to send it back to you and will automatically subtract the shipping costs from your store credit. 

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NON-RETURNABLE ITEMS

We cannot accept returns of accessorizes items. We are doing our best to be as sustainable as possible which also means producing as less waste as possible, we decided not to accept these items as returns and hope for your sincere understanding.

Please note, that if any of the above mentioned non-returnable items get returned, we won't be able to give you store credit and we will have to send it back to you and will automatically subtract the shipping costs from your store credit. 

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HOW DO I RETURN MY ITEMS? 

To return one or several items, please log in to your customer account. Then download and print the Returns Form next to the order of which you want to return items. Please make sure to indicate the reason of return and insert the Returns Form together with the item(s) you wish to exchange. You will also find the address for returns on that form. 

We recommend using a tracked method for safe delivery. If the package does not reach us safely, we will not be able to exchange it or offer a refund.

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STORE CREDITS / REFUNDS

Once we receive your item, we will inspect it. If your return is approved, we will provide you with store credit equal to the value of the pieces returned (you receive an email with a gift card code). The store credit / gift card has no expiration date! 

In the unlikely event that you receive a wrong or faulty item, please contact us at  within 10 days of receiving your item, and we will assist you in resolving the issue. You will, of course, receive a full refund or free exchange. 

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SHIPPING

Alexa’sWaistSnatchySnatch does not cover any exchange shipping costs. Shipping costs are non-refundable. Shipping time is between 2 days and 5 weeks. 

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CONTACT US

If you have any questions on how to return your item or if you received a faulty item, please contact us anytime at alexa@snatchysnatch.com